Job Description

Location: Needham, MA (On-Site)

About CustomGPT.ai :

Recently, GAI Insights named us one of the " Top 7 Emerging Leaders in AI ," placing us alongside OpenAI, Google, Microsoft, Anthropic, Cohere, and Meta. Our no-code AI platform brings custom AI to mid-market and SMB firms allowing them to gain value from Generative AI using their own data – delivering clear results and rave customer reviews.

We’re profitable, bootstrapped, and forging our own path without the constraints of traditional VC funding. This is a rare chance to join a company where you can shape strategy, drive revenue, and help define the playbook in a rapidly evolving industry.

The Opportunity:

We're seeking a proactive and skilled Technical Support Engineer to join our team. You’ll provide exceptional technical support for our AI platform, collaborating closely with our engineering teams to resolve complex technical issues and ensure customer satisfaction.

Key Responsibilities:

• Technical Issue Resolution : Troubleshoot and resolve technical issues related to our AI platform, collaborating with engineering teams as needed.
• Customer Support : Provide timely and effective technical support to customers, ensuring high satisfaction and resolving issues efficiently.
• Process Improvement : Identify areas for improvement in our support processes and contribute to implementing scalable solutions. We eat our own dog food and are heavily AI-driven in our support.
• Documentation & Knowledge Base : Develop and maintain comprehensive technical documentation and knowledge bases to enhance support efficiency.
• Collaboration : Work closely with cross-functional teams to ensure alignment and effective issue resolution. Remember: You are the frontlines of our interactions with customers, and can drive product development and decisions across the company.

What We’re Looking For:

• Technical Expertise : Strong background in Computer Science or related field, with customer-facing experience.
• Problem-Solving Skills : Proven ability to analyze complex technical issues and develop effective solutions.
• Communication Skills : Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly. While you do possess a CS background, you genuinely enjoy interacting with customers.
• Adaptability : Comfortable in a fast-paced environment with a willingness to learn and adapt to new technologies. Remember: It's an AI startup, and we are obsessed with our work and mission (and expect you to be the same!)

Compensation & Benefits:

• Salary Range: $90,000–$130,000.
• Comprehensive Benefits : Full health coverage.
• Equity : Meaningful stock options with standard 4-year vesting and a 1-year cliff, giving you real skin in the game.
• Growth Opportunities : Clearly defined path for professional development and advancement within the technical team.

Location:

On-site in Needham, MA. This role is hands-on and collaborative, with daily in-person interactions with other team members. Working REMOTELY is NOT an option.

To apply, in addition to the application form, please:

• Write an email to alden [at] customgpt [dot] ai with the best customer-facing case you handled in any of your previous jobs using the subject line “Technical Support Engineer Case.”
• Include a summary highlighting your most impactful case, results achieved, and the size/scope of the technical support operations you were responsible for.
• Please include a link to your GitHub profile.

Ready?

If you’re craving an environment where you can flex your entrepreneurial muscles, leverage a world-class AI platform, and directly impact the company’s trajectory, let’s talk. Join CustomGPT.ai and help shape the future of generative AI —yours and ours.

Job Tags

Similar Jobs