Job Description

We’re hiring a Training Manager because we need you to help accomplish our mission—assisting independent Sales Agents to navigate merchant services with a partner who passionately pursues something rarely found in our industry: an #AgentFirst paradigm. PayCompass challenges the status quo in every aspect of our business, and we need a marketing leader who operates the same way.

We believe that merchant service sales professionals are growing small businesses one solution at a time. And one of the best ways to do that is by providing a full toolbox of solutions and services without the messiness of inefficient processes, sales quotas, or laughable commissions.

That’s why our mission is #AgentFirst . We support independent sales Agents as they build and support their portfolio of clients. We view each Agent as our customer—keeping them safe, supported, and successful allows them to do the same for their merchants.

And that is where you come in!

We are looking for a creative and driven Training Manager to help us create learning resources and procedures for both our internal teams and our Sales Agents across America. Your experience with creating guidance documents and instructional materials will be critical in positioning PayCompass as the go-to partner for independent sales Agents.

What will you do in this role?

As the Training Manager , you'll be responsible for:

• Working with internal product experts to determine necessary content and structure for training materials to be used by internal support personnel.
• Collaborate with vendor partners to utilize existing training materials.
• Through partnership with our internal marketing team, create guidance documents, written instructional guidelines, and video tutorials.
• Create structured and consistent strategies with internal teammates to ensure training documentation is regularly updated and as complete as possible.
• Develop structure within the company to ensure training materials are easily resourced and utilized.

What will you learn in this role?

If you come from a traditional organization, our pace of innovation, action, and iteration might be a little uncomfortable at first. You’ll learn to move fast, pivot quickly, and put zero value into sunk cost. You'll get to stretch your creative muscles, eliminate red tape, and focus on building impactful marketing initiatives while fostering growth of a high-performing team.

If you come from a corporate background, this will feel like a breath of fresh air—no bureaucracy, no endless meetings, just real impact with real autonomy.

If you come from the start-up world, this will feel like home, with a focus on passionately pursuing the success of our Agents (which helps us succeed too!), without all the uncertainty that can come from a start-up environment.

Who will you work with?

You will work closely with our Marketing Team (lead by our Marketing Director, Emily McMahon), our Support Team (lead by our Director of Support Services, Jathan Bennett), and our Sales Operations Team (lead by our Director of Sales Operations, Jeanie Rees). You’ll also collaborate closely with Justin Volrath, our CEO, and the entire C-suite.

Where will you work?

You’ll work at PayCompass HQ in Tempe, Arizona. Our team has a fantastic culture, and we genuinely love being around each other (and our dogs)!

What does PayCompass do and why?

PayCompass is a privately-owned, self-funded financial services firm and one of the fastest-

growing companies in the payments industry. It was founded by industry veteran Justin Volrath

and his wife, Nini. They firmly believed that sales professionals deserved a place with the widest

possible range of solutions, the most agent-friendly sales contracts, and the highest level of

support without sacrificing their independence.

In a nutshell, a place that would always be #AgentFirst that puts people over profits.

We believe that no sales Agent should ever have to walk away from a deal because they can’t offer the right solution.

We believe that no sales Agent should have to worry about how their compensation will get shortchanged, undercut, or eliminated.

We believe that partnering with the best technology, hardware, and service providers gives our sales Agents the tools to succeed.

We believe that when we can’t find the right solutions, we’ll launch our own.

We believe that happy, supported, and successful sales Agents lead to happy, supported, and successful merchants.

What makes you a great fit?

• In your heart of hearts, you love to watch partners and team members succeed.
• You are passionate about training and have experience driving acceptance.
• You thrive in a fast-paced, high-energy environment that also values a healthy work/life balance.
• You have experience in creating training materials, both written and through visually.
• You know that communication is your superpower.
• You love building and nurturing relationships.
• You have 5+ years of experience in a training role, preferably as a leader.
• You’re eager to step outside your comfort zone and learn new skills.

Benefits & Compensation

• $65-85k depending on experience
• Fully employer-paid health insurance, including dental and vision after your first 60 days.
• Super flexible PTO—because work/life balance matters.
• Opportunities for professional growth and advancement at a rapidly-growing company.
• Dog-friendly office

This role is perfect for someone looking to grow in an environment that values creativity and promotes from within. If you’re ready to help us shake up the industry while having a blast doing it, apply now !

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