Job Description

The role is responsible for supporting the company with the supervision of administration and customer service and will be central to analyzing, forecasting, and driving all sales order processes for established clients from start to finish.

Working to support a small team, the Account Coordinator must have very strong background in managing projects and customer service. The role entails cultivating and maintaining excellent business relationships with internal and external customers, while identifying issues, analyzing information and developing conceptual solutions to complex challenges.

Responsibilities

Account Management

Maintain internal customer profiles such as contacts, active SKUs, and quotes.

Manage purchase orders for established customers.

Collaborate with scheduling and purchasing teams to ensure orders meet their deadline

Effectively communicate and collaborate with internal personnel regarding revisions, such as Bill of Materials (BOM) and artwork updates

Manage customer inventory reports

Customer Service

Establish and maintain relationship with clients to be assigned.

Lead customer operations or open order report (OOR) calls and communications

Schedule and host customer on-site visits

Maintain high level of personalized customer service always while setting customer/client expectations.

Responsibility for answering customer queries and complaints and dealing with them effectively.

Regular liaison with internal departments and external customers to ensure that support is as required/expected.

Data Analysis and Process Improvement

Assess and improve the sales order and customer service processes.

Analyze and report on sales order trends and utilize the information appropriately.

Assess and improve the sales order and customer service daily and monthly reporting.

Produce action plans and suggestions on the back of all data analysis and push them through the business.

Required Skills/Abilities

• High drive/motivation with the ability to adapt to changing requirements required
• Excellent written, verbal and interpersonal communication skills
• Exceptional and professional customer service skills with strong sense of ownership
• Strong experience analyzing sales data and problem-solving skills
• Prioritize multiple responsibilities and manage deadlines accordingly
• Team player, but can excel independently in a fast-paced environment
• Acute attention to detail and high level of organization and accuracy
• Ability to work under pressure with no supervision to meet tight deadlines
• Effectively communicate with customers, clients and all members of organization
• People management skills (evidence of supporting people in a sales environment)
• Adapt quickly to changing policies and procedures
• Proficient with Microsoft Office, specifically Excel

RequiredEducation and Experience

• Bachelor’s Degree in Project Management, Business Administration or Communications
• 3 years of experience in Customer Service/Contract Manufacturing environment

Preferred Education and Experience

• 3-5 years of experience in Customer Service/Contract Manufacturing environment
• 2 years of experience in Account Coordination

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