Call Center Service Desk Technician [78184] Job at Onward Search, Goleta, CA

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  • Onward Search
  • Goleta, CA

Job Description

***Must have call center experience to be considered***

Job Description:

Acts as first point of contact for internal technical support. Provides deskside and phone support for IT incidents and service requests. Gathers full information to resolve issues at first contact or escalates to appropriate support teams.

Required Skills & Experience:

  • 1–3 years in an IT support role
  • 1–3 years call center experience
  • Strong knowledge of Windows 10/11 operating systems and services
  • Familiarity with macOS and Linux (bonus)
  • Experience using remote desktop and support tools
  • Ability to diagnose and resolve hardware/software issues (desktops, laptops, printers, peripherals)
  • Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Proficient with Active Directory (user accounts, groups, permissions)

Desired Skills:

  • Effective communication and customer service focus
  • Strong time management and multitasking skills
  • Good problem-solving and conflict resolution skills
  • Professionalism and attention to detail
  • Ability to function well in a team environment
  • Positive attitude and enthusiasm for technology
  • Ability to present recommendations to management
  • Adaptability in a fast-paced environment
  • Interest in continuous learning and innovation

Education & Certifications:

Required: High School Diploma or equivalent

Preferred: A+ Certification (plus, not mandatory)

Job Tags

Remote job,

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