Job Description

Titus Talent Strategies has partnered with Oaklawn Medical Group as they set out to hire a full-time Manger, Clinical Operations.

Overview

As a Manager, Clinic Operations , you will play a pivotal role in the operational success of Oaklawn Medical Group’s Primary Care and Specialty offices. This position is ideal for a dynamic leader with strong organizational and analytical skills, a commitment to operational excellence, and a focus on delivering top-tier healthcare services.

Your primary responsibility will be to optimize clinic operations, enhance system performance, and ensure efficient staffing and workflow processes. You will serve as a strategic partner to the Practice Operations Director and site managers, actively contributing to budgeting, data reporting, compliance, and process improvement initiatives.

Key Responsibilities

Leadership & Operational Excellence

• Serve as a bridge between clinic operations and leadership, filling in for managers and supervisors when necessary.
• Actively coach and train managers, supervisors, and providers on workflow optimization and practice standards.
• Oversee the recruitment, hiring, and training of casual staff in collaboration with HR.
• Support site managers in annual budget preparation and financial oversight.

Process & Performance Improvement

• Leverage LEAN and Six Sigma principles to drive process improvements and standardize clinic workflows.
• Monitor and enhance clinic efficiency through data-driven decision-making and reporting.
• Assist with Survey Action Plans and develop training programs for compliance and performance improvement.
• Work closely with Plant Operations and site managers to ensure timely completion of safety drills and preparedness initiatives.

Compliance & Data Management

• Maintain accuracy in payroll coding and staff scheduling across multiple sites.
• Track and oversee completion of compliance reports and analytics requests.
• Ensure adherence to Oaklawn Medical Group’s protocols and policies while monitoring clinic compliance metrics.

Customer Service & Employee Engagement

• Champion the CARES (Customer Service Training) program, ensuring clinic staff deliver exceptional patient experiences.
• Collaborate with leadership to drive engagement and professional development opportunities for employees.
• Support initiatives related to physician incentive programs (CPC+, PCMH, PGIP, etc.).

Qualifications & Experience

• Education: Bachelor’s degree in Healthcare Administration, Business, or a related field (or equivalent experience).
• Experience: Prior experience in healthcare management, ideally in multi-provider practices.
• Technical Skills: Strong proficiency in Word, Excel, and data analysis tools. Knowledge of physician incentive programs and medical terminology is preferred.
• Leadership & Communication: Exceptional organizational skills, problem-solving ability, and a proactive approach to management.

Why Join Oaklawn Medical Group?

At Oaklawn Medical Group, we foster a culture of continuous improvement, professional development, and patient-centered care. This role offers an opportunity to lead critical operational functions while contributing to a mission-driven healthcare environment. If you are an innovative leader who thrives in a fast-paced setting, we invite you to be part of our team.

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