Job Description

Job Title: Operations Director aka Operations Manager (Project or Program Manager)

Location: Erie, PA

Industry: Commercial Construction - Commercial Kitchens

Job Description:

We are seeking a highly skilled and detail-oriented Operations Director to join our dynamic team at a leading commercial construction company based in Erie, PA. The ideal candidate will bring a minimum of 5 years of experience in commercial construction project or program management, particularly in MEP (Mechanical, Electrical, and Plumbing), HVAC/R, or related fields. This leadership role requires exceptional communication skills to manage and coordinate multiple projects, ensuring high-quality results, within budget, and on schedule.

Key Responsibilities:

• Project Management
• Project Leadership: Oversee and manage projects simultaneously, ensuring all projects run smoothly from inception to completion.
• Budget and Schedule Management: Ensure that projects are delivered on time, within budget, and to the highest quality standards. Monitor progress and adjust plans as necessary to meet project goals. Working cross functional with the finance department to ensure financial metrics are met for both projects and department cost management.
• Submittal Process/Order Management: Ensure that equipment submittals, drawing sets, and order packages are review, submitted timely, and approved for accuracy.
• Customer Communication: Serve as the primary point of contact for clients, maintaining strong relationships, addressing concerns, and providing regular updates on project progress.
• Internal Collaboration: Work closely with internal and external subcontractors to ensure clear communication and coordination between all departments (project management, field staff, engineering, etc.) to ensure project success.
• Risk Management: Identify potential risks and issues early, take corrective actions, and provide solutions to avoid project delays or cost overruns.

• Operations:
• Team Management: Lead a team consisting of 1 direct report and 6-7 indirect reports, providing mentorship, support, and performance management to achieve project goals.
• Operational Excellence: Develop and implement operational processes and procedures that improve efficiency and quality across projects. Details matter.
• Compliance & Safety: Ensure all projects comply with local, state, and federal regulations, as well as industry safety standards.

Qualifications:

• Experience: Minimum of 5 years of experience in a commercial construction project or program management role, specifically with MEP, HVAC, or similar commercial construction projects working with subcontractors and/or General Contractors
• Leadership: Proven ability to lead and manage both direct and indirect reports in a fast-paced, deadline-driven environment. Interact with cross functional teams.
• Education: Bachelor’s degree in Construction Management, Engineering, or a related field preferred. Will consider a combination of education and relevant experience.
• Skills:
• Excellent communication skills, both verbal and written, for effective customer and internal team interactions.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• In-depth understanding of project management software and tools.
• Knowledge of budgeting, scheduling, and cost control techniques in commercial construction.
• Ability to resolve conflicts and address issues swiftly and professionally.

Why Join Us:

• Fast-growing company and quickly expanding. The company has grown 500% in the past five years and is positioned for continued growth. This provides significant opportunities for professional development and career advancement.
• Competitive salary and benefits package.
• Work in a collaborative, team-oriented environment with a commitment to safety and quality.
• Engage with top-tier clients on challenging and rewarding commercial construction projects.

If you're a highly experienced and detail-oriented professional who thrives in a leadership role within the construction industry, we encourage you to apply for this exciting opportunity.

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