Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...Job Title: General Sales Manager Primary Location: Houston, Texas Organization: Home Builder Schedule: Full-time Responsibilities: Manage and lead all sales staff, ensuring goals are met or exceeded. Develop and implement new incentive programs for...
...Job Title: Director of Marketing & Branding (Sporting Goods) Location: Anaheim, CA Industry: Sporting Goods, Outdoor Industry Market: US Channel: Online Direct-to-consumer and wholesale Reporting to: CEO Direct Reports: Team of marketing manager...
...cleaning systems. Most of our customers have pets, kids or allergies so the ability to relate with their needs is helpful. This work can be done from home. You will need to come to our office in some cases once to twice per month. Living within 120 miles of Syracuse NY is a...
Details: ~ Contract to hire (1 yr.)~100% Onsite Skills: Advanced knowledge of Microsoft Office (PowerPoint, Excel and Word). Advanced knowledge of Adobe CC Suite (i.e. Illustrator, Photoshop, InDesign, Acrobat Professional). MapInfo, Adobe Animate, ...
...fostering connections among diverse communities to ensure equitable access to our blue and green spaces. Role Summary The Environmental Program Coordinator helps the program manager plan and implement programs that promote Baltimore Harbor as an environmental,...