Job Description

THE COMPANY

Trinity Packaging Supply is the first company to leverage proprietary software to connect over 300 distribution and manufacturing centers across North America to provide businesses with packaging’s largest catalog (over 80,000 custom and stock packaging supplies) — offered at low prices with next-day delivery.

Since 2010, Trinity has been the wholesale source of pallets and packaging supplies for manufacturers, retailers, and logistics companies across North America. We have a mindset of innovation, harnessing the power of state-of-the-art technology and our growing network of manufacturing and distribution partnerships to change how businesses think about packaging supplies.

After sustained hyper-growth, doubling revenue every two years, we are scaling our team and applying our dropship expertise to a new e-commerce platform. Similar to how Airbnb changed hospitality and Uber changed transportation, this will change the packaging industry forever.

THE CULTURE

At Trinity Packaging Supply, everyone is driven to win and do whatever is necessary to help push the company to new heights. The culture is about rising the tide that will lift all boats and growing the company into something greater. We believe each team member delivers unique value, and together we are a force for positive change in the world. Not only do we save our customers money, but we also have a lot of fun doing it. We walk the talk and have the awards to prove it.

PACKAGING’S LARGEST CATALOG A First-of-its-kind, Tech-forward Approach

“We have a fully online e-commerce packaging supply solution for businesses that will involve mastering the dropship platform and automating the brokerage model in a way that will empower clients with the best pricing, instant access to information, next-day shipping, and more.” - Anthony Magaraci, Founder/CEO

THE OPPORTUNITY

This is a once-in-a-lifetime opportunity to work for a company that is disrupting an entire industry and play a key role in that success. As a bonus, Trinity is also one of Inc. Magazine's Best Workplaces in America (four-time winner!). The culture at Trinity Packaging Supply puts the team first which has directly contributed to the company’s growth.

Our authenticity and confidence are part of what makes the creative minds behind Trinity continue to innovate, serve, and connect with the real people behind the businesses we serve.

RESPONSIBILITIES

• Process purchase orders according to customer requirements and inventory requirements in the ERP system
• Obtain order confirmations from suppliers and communicate to the customer
• Work closely with the order fulfillment specialist to obtain tracking information and updated ETAs
• Manage day-to-day activities for all orders, including communication with suppliers, customers, customer service, and supply chain teams as needed to ensure smooth order fulfillment
• Provide daily support for customers including operations, accounting, and other departments as needed
• Serve as a resource for customers for new products, services, and communication
• Resolve order problems in a timely manner and escalate as needed
• Proactively and regularly meet with Relationship Development Specialists to communicate updates on orders, trends, issues, etc.
• Have a continuous improvement mindset by recommending and implementing more efficient, effective work processes
• Solve discrepancies in invoicing with accounting, vendors, and customers
• Understand the needs of the customers and ensure that they are properly met by required deadlines
• Knowledge of ERP systems is a plus: Netsuite, Coupa, and have the ability to process orders and provide support and improvement as needed
• Responsible for training new colleagues on policies and procedures
• Forecast the needs of the customer based on order patterns and communicate to the internal team
• Responsible for coordination and communication of regional and national customers
• Be proactive and manage customer expectations
• Develop knowledge of suppliers' and customer needs and bring solutions that meet customer requirements
• Strong problem-solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis
• Manage projects with minimal oversight
• Provide tracking of project activity, progress information, and guidance to customers
• Coordinate closely with other departments for continuity and overall program effectiveness
• Utilize established policies, procedures, systems, and tools to ensure the maximum contribution
• Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company

QUALIFICATIONS & REQUIREMENTS

• Minimum 3 years of experience in Customer Service related roles
• Proficiency in Microsoft Office (Word and Excel) and Google Docs
• Experience with Enterprise Resource Planning (ERP) systems
• Proficiency with common customer success and customer relationship management software, such as Hubspot
• Creative and swift problem-solving skills
• Excellent verbal and written communication skills, organizational skills, time management, and attention to detail
• Ability to work independently with minimal supervision and manage multiple, often competing, priorities
• Bachelor's Degree preferred, but not required
• An associate degree is required

BENEFITS & PERKS

Trinity Packaging Supply is a four-time winner of Inc. Best Workplaces because we put our team first. It's a "work hard, play hard" type of environment. A few of the employee perks that make us award-winning include:

• Medical, Dental, and Vision Insurance
• Vacation, Sick & Holidays
• 401k with employer 3% contribution
• Group term life insurance
• Voluntary life insurance and voluntary Short-Term Disability plan
• Office game areas
• Free snacks and drinks
• Gym membership

Compensation Range

A base salary of $50,000 - $60,000. The compensation reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.

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