Job Description

Job Description:

• In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day.
• To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution.
• You should possess excellent communication and organizational skills and must be able to work well in a fast-paced, team-oriented environment.

• Responsibilities:
• Ability to manage multiple customer accounts.
• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.
• Communicate professionally and effectively, both in writing and verbally to internal and external customers.
• Effectively manage a large amount of written communication and data while complying with internal and external process.
• Reviewing contracts, verifying accuracy and resolving discrepancies in line with company rules and guidelines
• Process order entry from Purchase Orders and create quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
• Ensure compliance with federal policies and current procedures.
• Utilize enterprise system (SAP)to input or extract material data.
• Demonstrates proficiency with tools, systems, procedures and processes required to create complex orders. May identify trends, analyze problems and suggest alternatives for assigned tasks.
• Creates, updates, archives order and customer files, as required via SharePoint and review tools
• Identifying potential risks contract changes may pose to company.
• Designing standardized language and guidelines for contracts.
• Maintain knowledge of Client organization and products to provide the appropriate information and support to customers.
• Consistently document customer service needs to identify patterns and maintain quality.
• Performs and assists with special projects as required.
• Knowledge of the Aerospace industry, SAP, FAR/DFAR knowledge recommended

• Requirements:
• Prior Aerospace industry, SAP, FAR/DFAR knowledge recommended

• Preferred:
• SAP experience preferred.
• Experience reading and interpreting contracts/internal documents.
• Experience reviewing and approving customer purchase orders.

• Education:
• Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.

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