Job title Bi-Lingual (French), CUSTOMER SERVICE SPECIALIST
Reports to Customer Service Manager
Summary:
Customer Service Specialists are the first point of contact with customers and are responsible for properly channeling communication to the appropriate person or department. The ideal candidate will seek to support the customer service team objectives. This position requires the highest level of commitment to accountability, professionalism, and providing world-class customer experience.
Essential Duties and Responsibilities:
The Customer Service Specialist handles the first contact points for customers, vendors, and resellers, via phone calls, emails, chats, etc., and responds expeditiously and with the appropriate course of action. Responsibilities also include working closely with other departments such as sales, production, and shipping to coordinate and respond to all incoming communication channels.
First point of contact for:
Sage CRM: Data entry, Record Keeping, Research and Validating Leads.
Investigate and resolve customer inquiries and escalations.
Sales Support for DENIOS in the Americas: US, Canada, & Latin America
QuickBooks and Sage: data entry, record keeping, and purchase order processing.
Other related duties as assigned.
Qualifications:
There are no considerations for Relocation reimbursement for this position. Applicants must have US work authorizations.
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