Job Description

Position Overview:

We are seeking a dedicated and self-motivated Customer Support Specialist to join our in-person team. This role involves assisting customers with support needs, updating and developing support documentation and content, and providing additional office support as needed. The ideal candidate will be patient, an effective communicator, adaptable, and highly skilled at problem-solving.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries and support requests.
• Troubleshoot and resolve customer issues to ensure a high level of satisfaction.
• Update, maintain, and develop customer support documentation and knowledge base content.
• Collaborate with internal teams to escalate and resolve complex issues.
• Adapt to a variety of customer needs and provide solution-oriented support.
• Offer feedback on recurring issues to help improve products, services, and the overall customer experience.
• Assist in various office support tasks as needed.

Required Skills and Attributes:

• Patience and empathy when working with customers of varying technical backgrounds.
• Knowledge/background in sport- specifically soccer (preferred, but not required)
• Familiarity with Teamwork and Teamwork Desk (preferred, but not required)
• Strong verbal and written communication skills.
• Spanish-speaking ability (preferred, but not required).
• Ability to quickly adapt to changing situations and effectively solve problems.
• Organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Basic proficiency with computer systems and a willingness to learn internal tools.

  Hours: Monday–Friday, 8:00 AM – 5:00 PM

  Location: Tustin, Ca

  Benefits: Health insurance included

Benefits:

• Health insurance
• Paid time off, 401(k) plan

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