Job Description
Position Description
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Draper, UT. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, and assist with the day-to-day operations of IT Operations.
Responsibilities
Provide onsite and remote support for computers and mobile devices
Troubleshoot hardware and software issues on Windows and MacOS
Provide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
Utilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
Create, edit, and improve technical articles and other procedures for systems at Tesla
Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalate and resolve enterprise level issues
Manage day to day tickets and resolve issues within SLA's as defined by IT Operations policy
Take ownership of special projects, involve relevant teams and ensure completion in a timely manner
Requirements
Minimum of 4 years desktop support experience including Windows, Mac
Linux experience preferred
Experience troubleshooting engineering applications preferred
Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
Excellent customer service skills, strong attention to details with excellent follow up
Job Tags
Local area, Remote job,
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