Job Description

Description:

CORE DUTIES:

• Process non-standard requests, initiate appropriate documentation and notify Building Manager and/or coordinate with outside agencies as needed.

• Work closely with custodial team and Building Manager to identify deficiencies and make recommendations to remedy problems.

• Perform facility inspections on a routine basis.

• Accountable for key control and assets provided.

• Identify maintenance needs throughout assigned buildings (i.e. safety concerns, missing furniture, etc.)

• Enter corrective work orders to rectify any maintenance issues that are found during building inspections.

• Damage billing assessment and compilation.

• Gather and manipulate data via Excel.

• Provide thorough photo documentation for damage billing process.

• Assist with special facility related projects as deemed necessary by Building Manager.

• Ability to interface appropriately with and outside vendor groups.

Qualifications

Knowledge, Skills and Abilities:

• Demonstrates excellent problem solving and decision making skills to effectively solve and respond to complicated requests.

• Excellent customer service experience and a proven ability to meet performance standards.

• Ability to work in a dynamic environment with potential for shifting priorities.

• Excellent attention to detail and accuracy.

• Ability to use authority, knowledge and judgment to respond effectively to complicated requests.

• Ability to multi task.

• Ability to learn policies and procedures and correctly provide that information to customers and use information to make sound decisions.

• MS Word and Excel experience

• Excellent customer service, both in written and oral communication.

• Correct attire for job function, presentable at all times.

Requirements:

MINIMUM REQUIREMENTS:

Education & Experience:

HS diploma or GED and at least 1 year of experience in an educational or facilities environment.

PHYSICAL REQUIREMENTS*:

• Frequently stand/walk, sit, perform desk based computer tasks, use a telephone, and grasp lightly/fine manipulation.

• Writing by hand, sort/file paperwork.

• Rarely kneel/crawl.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:

• May work extended hours

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with clients and with external organizations.

• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

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