Job Description

** THIS IS A BACK OFFICE ROLE WORKING WITHIN BANKING **

Tasks:

• Applies advanced knowledge of policies, processes, industry practices, and systems to process payments received through various payment systems.
• Reviews moderately complex account transactions for exceptions processing and follows documented procedures to help determine appropriate actions for bank-to-bank adjustments and/or member requested changes in accordance with regulatory guidelines.
• Serves as a first line of defense for fraud or suspicious transaction activities for all monetary to include Zelle, ACH, wires, deposits, paper and electronic payment transactions; submits Fraud Referral and/or notifies process owner when suspicious transactions are detected.
• As an end-user, escalates and reports issues or system defects as appropriate.
• Occasionally, might communicate with Federal Reserve, NACHA, and other financial or governing institutions for research and resolution through various channels.
• Escalates any observed risks associated with business activities to ensure they are in accordance with risk and compliance policies and procedures.

Education:

High School Di​ploma OR General Equivalency Diploma

Experience Preferred:

• 2 years of experience in bank payments processing including all of the following: exceptions processing, bank to bank adjustments, ACH / wires, and research and resolution for member accounts.
• Proficient knowledge of the monetary flow of banking transactions to include general ledger exceptions and outages.
• Experience working with external regulating institutions and other banks to decision necessary monetary adjustments.
• Moderate knowledge of ACH, reg E, reg Z, bank adjustment, and other relevant payments processing regulations.
• Demonstrated experience using payments processing software and applications such as FIS, FISERV, Deposit Exceptions applications, Pep+, etc.
• Proficient knowledge of Microsoft Office applications.

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