Job Description

Our distinguished membership, one of the largest in the Great Lakes region, enjoys a broad range of engaging social activities and recreational programs that promote friendship and create lifelong memories for our member families.

Oakland Hills is amidst one of the most critical points of the Club's history as it embarks on a multiyear clubhouse construction project following the fire of February 2022. Along with the clubhouse, we are building on a foundation of delivering consistent, high-quality services and amenities for a world-class experience throughout the Club.

Position Summary:

This person manages food and beverage services for the Club. Manages beverage purchasing, dining room inventory, and Jonas/Accubar for food/beverage service. Ensures quality and consistency for all food and beverage services, including staff training and SOP’s.

Essential Duties and Responsibilities:

· Works closely with the Event Coordinator to ensure set up and execution of all club events are to member satisfaction.

· Stays up to date on Food and Beverage trends and institute appropriate items or programs that may improve the member satisfaction at the Club.

· Greets guests and oversee actual service on a routine/random basis, and maintain consistent floor management, visibility and member contact.

· Sets up regular education with staff to maintain and improve skill set and assist in training/coaching of service staff in adherence to the Club service standards.

· Ensures monthly liquor inventory is done consistently and in a timely manner in conjunction with the head bartender. Controls cost and inventory levels dependent on the needs of the Club. Maintains wine cellars and wine storage rooms.

· Ensures an inventory of dining room items is maintained and updated.

· Storage rooms are efficiently laid out and maintained.

· Works with the kitchen to maintain menus and make sure Jonas is up to date. This includes all menu updates and system audits, including Accubar.

· Helps plan external and internal marketing and sales promotion activities for the Food and Beverage operations.

· Encourages member participation in events and activities to increase participation.

· Maintains and grows the wine to go program, as well as other wine events throughout the season.

· Works closely with the Director of Club Operations on managing department budget effectively.

· Manages FOH labor budget effectively.

· Supervises staff for excellence according to best management practice and in coordination with HR, including scheduling, training and evaluating staff effectively, and ensuring SOP's are followed.

· Ensures closing procedures are properly executed each night.

General Responsibilities:

· Demonstrates excellence in the following areas: Attendance, Teamwork, Work Ethic, Positive Attitude, Professional Appearance and Demeanor, Communication Skills, Relationship with other staff, Relationship with Supervisors/Management, Dedication to delivering excellence to members, Follows all policies and procedures.

· Adheres to best Supervisory practices, per provided training, and in accordance with the guidance Human Resources provides to other departments.

· Other duties as assigned.

Qualifications:

· Bachelor’s Degree in Hospitality Management (or related business degree) preferred, some college or formal education required.

· Minimum 3 years related experience, preferably in an upscale environment.

· Certified in TIPS and ServSafe.

· Preferred Sommelier education or certificate.

· Preferred experience with Jonas and Accubar, or similar system.

· Demonstrates effective supervisory and organizational skills.

· Able to pass a pre-employment background and drug screen.

· Able to perform all essential functions of the job with or without reasonable accommodation, which includes, but is not limited to: bending, stooping, standing and walking for long periods, lifting/carrying up to 50 lbs.

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