Job Description

Join Our Dynamic IT Helpdesk Team – Be the Hero Behind the Screens!

Are you passionate about technology and love helping people? We're looking for energetic, customer-focused individuals to join our fast-paced Helpdesk team! As the first line of support, you’ll play a crucial role in keeping our operations running smoothly by solving technical issues, guiding users, and making tech feel easy for everyone. Whether you're kickstarting your IT career or bringing years of experience, this is your chance to work with a supportive team, grow your skills, and make a real impact every day. If you thrive in problem-solving, enjoy learning, and want to be part of an innovative company that values your growth—this is the role for you!

Job Description

Must Have skills:

• <4 years of experience in a Helpdesk/Desktop support position.
• Knowledge of troubleshooting, repair, configuration, and deployment of Windows and Mac operating systems.
• Experience in troubleshooting/support with Google Workspace, Office 365, EntraID, Zoom, and Slack.
• Familiarity with video and audio conference room solutions using Zoom.
• Meraki Networking troubleshooting skills.
• Knowledge of ticketing systems and general support processes/procedures.
• Strong customer service experience.
• Strong verbal and written communication skills.
• Strong multi-tasking skills.
• Strong critical thinking abilities.
• Relevant certifications such as CompTIA A+, Network+, or ITIL are a plus.

Nice have skills:

• Providing in-office support across the organization and being the first contact relationship with IT.
• Onboarding and offboarding employees with hardware and software needs.
• Providing IT training to new and existing employees.
• Offering conferencing support and setup.
• Recommending improvements to support the organization.
• Documenting support issues and resolutions.
• Understand and support all of Momentum and its portfolio company’s hardware, software, and network services.
• Manage day-to-day IT support responsibilities.

Role: IT Service Desk Analyst

Location: Dallas, TX (Onsite form day1)

Olive Street, Dallas, TX 75201, USA

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