Job Description

Ferrara/KME are premiere manufacturers of fire trucks and emergency response vehicles offering a full line of pumpers, aerials, industrial, wildland, and rescue apparatus. Working hands-on with both municipal and industrial fire departments, the Ferrara/KME team thrives on diagnosing departments' current apparatus limitations and response needs to custom design the perfect fire apparatus solution that will stand the test of time.

Ferrara/KME is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV’s and much more. Our 6,500+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.

The Quality Manager oversees the quality operations for Ferrara. This position is responsible for building and leading the quality infrastructure at Ferrara to ensure that products and processes, provide the highest standards of quality necessary to meet statutory/regulatory requirements, customer expectations, and Ferrara’s strategic goals.

Responsibilities:

1. Set quality compliance objectives and department goals that support business initiatives. Ensure that targets are achieved.
2. Build a customer centric culture that ensures the delivery of product that meets customer requirements, exceeds customer expectations, and complies with all specifications.
3. Obtain feedback from customers on areas of satisfaction and dissatisfaction. Ensure customer complaints are effectively resolved, and develop action items to improve marketplace success.
4. Manage, Organize, build, and continually improve the quality infrastructure to maintain ISO registration of Ferrara’s Quality Management System.
5. Manage and maintain quality inspection, test, and validation programs for in-process, and finished goods.
6. Lead lean/continuous improvement activities for Quality processes. Support other departments with their lean/continuous improvement activities. Must be change agent and ambassador for continuous improvement.
7. Direct, control and staff the Quality department. Evaluate and verify employee performance. Identify staff development and training needs. Provide employee coaching and development or otherwise ensure training is obtained.
8. Responsible for departmental compliance and enforcement of all company policies and procedures. Ensure consistent and effective employee relations. Recommend rewards/recognition as appropriate. Resolve issues and initiate necessary disciplinary action as required.
9. Responsible for safety and environmental compliance of all responsible departments and/or facilities as appropriate. Hold departmental employees accountable for following all OSHA and company policies and regulations. Actively participate in safety improvement activities.
10. Responsible for meeting established department budgets. Provide input and recommendations on staffing requirements and selection of departmental personnel. Develop and achieve area budget goals for personnel, equipment, suppliers, etc.
11. Participate in goal deployment and strategic planning activities, typically detailing first level improvement initiates and targets to improve.

Requirements (education, experience, travel, physical, work environment):

• Bachelor’s degree in business or technical-related field or equivalent combination of education and work experience required.
• Minimum 5-7 years’ experience in operations/customer service leadership role. ,
• Experience with maintenance and testing of fire apparatus, quality and industry standards such as ISO 9001, NFPA, FAA, ASTM, etc. preferred.
• Must have excellent communication skills, both written and oral, and have the ability to effectively interact with Customers, Dealers, Team Leaders, Managers, and Associates.
• Proven success in team building, conflict resolution, and problem solving from identification through root cause resolution.
• Proficiency with Computer applications (Baan, Word, Excel, ) required
• Experience with Lean manufacturing or Six sigma methodologies preferred.
• ASQ certification as a green belt, quality auditor, or quality engineer a plus.

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