Job Description

Nine PBS: Receptionist  

Who We Are: As an essential community institution, Nine PBS magnifies and deepens understanding of our community to help our region flourish. We convene meaningful conversations, we share thought-provoking content, and we host events that engage and inspire our region. Our unique facilities and connections offer opportunities for memorable experiences for audiences of all ages.

Our History: We are a community-licensed public media station. For 70 years, we have been a foundational pillar in the St. Louis community by providing trusted, community-centered content and resources. Our core purpose is to magnify and deepen understanding of our community to help our region flourish.  

Our Values: Nine PBS is rooted in our four values: Community, Trust, Equity, and Learning. These guide every aspect of our work - both in how we interact with one another as teammates, as well as how we engage with the community.  

Our Culture: Nine PBS is an equal opportunity employer with a leadership team and culture that prioritizes a welcoming environment where everyone feels like they belong and has the ability to thrive in their roles.

Our Team: One of our strategic goals is to create and sustain a positive, high-performing, and connected culture that prioritizes the well-being of every member of our team. Get to know the amazing individuals you will be working alongside if you are selected for this position: .  

Position Description: The Receptionist is the first point of contact for our staff and guests, and must serve as a champion for the organization at all times. The Receptionist will answer inquiries, provide information to the general public, visitors, and other interested parties, and perform routine front office activities. The Receptionist will collaborate with others while helping to maintain a pleasant reception area. The ideal candidate will be highly organized, flexible, personable, people-centered, patient and able to work with a diverse group of individuals.

The Receptionist will also play a key role in supporting our Individual Giving team by answering, routing, and addressing member calls, and performing administrative tasks to enable the team to function effectively.

Primary Responsibilities: The following primary responsibilities are vital to successfully meeting the expectations of this position in an effective and efficient manner. This is not an exhaustive list and areas of focus may fluctuate, as needed.

• Greet all visitors to the company and ensure they are treated in a courteous, enthusiastic, and pro-active manner, and are connected to the correct Nine PBS employee. 
• Oversee access control into and around the building to maintain a safe environment, including checking in guests and asking their reason and purpose for visiting Nine PBS.
• Answer all calls directed to the reception desk that are not dispensed via the automatic attendant feature of the phone system. This would include transferring to correct parties and assisting people with questions about the organization. 
• Accept and monitor incoming and outgoing courier deliveries, including USPS, Amazon UPS, FedEx etc. 
• Provide administrative support for the Nine PBS Individual Giving team. 
• Perform other special administrative projects that support the daily operations of Nine PBS. 

Due to the key functions of this position, the Receptionist must maintain dependable work attendance and request time off in advance, outside of unforeseen circumstances and emergencies. Must be available to answer phones and address guest requests at all times when sitting at the front desk, with personal phone calls limited to scheduled lunch breaks.

Qualifications: High school diploma required, with 1-3 years of experience in customer service, business administration, nonprofit organizations, or other related fields. Must have exceptional customer service and communication skills, a professional manner and presentation, and previous experience in administrative support. Microsoft Office, database and internet experience required. Accurate typing and excellent organization skills with attention to detail required.  

Hybrid Schedule: Due to the nature of this position, it is not eligible for a hybrid schedule. On-site work is required.

Additional Expectations and Core Competencies: Success in this role is not only measured by meeting the expectations outlined above, but also in how the work is performed. The following competencies are required for this role. 

• Approach all interactions solution focused.
• Be open to feedback and demonstrate a growth mindset.
• Provide respectful feedback to others, as needed.
• Demonstrate a commitment to creating a welcoming environment by modeling behaviors that make everyone feel included. 
• Effectively and proactively communicate with supervisor, teammates, and others across the organization to create a collaborative work environment.
• Demonstrate effective time management.
• Demonstrate good judgment. 
• Demonstrate effective working relationships with others. 

Application Instructions  

Company: Nine PBS   

Vacancy Type: Full-Time   

Job Location: St Louis, MO, US   

Salary Range: $42,500 – $43,500  

Application Timeline: March 31, 2025 – April 13, 2025  

Application Process : For a candidate to be considered for employment, the following materials must be submitted as a complete application to jobs@ninepbs.org : 

• Resume 
• Cover Letter 
• 3 Professional References (will only be checked at the time of an offer) 

Provide a word document that includes responses to the following three questions:

1. What have you read in this job posting that is interesting and inspiring to you? (no more than 150 words)
2. How are you uniquely qualified to enhance the Nine PBS team and our work? (no more than 150 words) 
3. What would success look like for you in this position? (no more than 150 words) 

Nine PBS  

As an essential community institution, Nine PBS magnifies and deepens understanding of our community to help our region flourish. We tell stories that move us. We meet people where they are the most comfortable consuming content. Nine PBS’s platforms include four distinct broadcast channels (Nine PBS, Nine PBS KIDS®, Nine PBS World, and Nine PBS Create), ninepbs.org, social media, the free PBS Video App, streaming services, live and virtual events, and the Public Media Commons. Since 1954, Nine PBS has accepted the community’s invitation into their homes, schools, and businesses. Follow Nine PBS on Facebook , Instagram , LinkedIn, and TikTok .  

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