Senior IT Operations Engineer Job at Tencent Americas, Los Angeles, CA

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  • Tencent Americas
  • Los Angeles, CA

Job Description

About the Role

We're seeking an IT Operations/Systems Engineer to optimize our IT service delivery, infrastructure reliability, and employee lifecycle processes. You'll bridge technical expertise with operational excellence to drive efficiency, security, and exceptional end-user experiences in our dynamic environment.

Key Responsibilities

Infrastructure & Asset Management

  • Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software
  • Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation)
  • Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems

Operations & Technical Support

  • Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS)
  • Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack)
  • Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus)

Employee Lifecycle & Security

  • Automate onboarding/offboarding workflows (account provisioning, access controls)
  • Partner with HR/InfoSec to enforce IAM policies and compliance standards

Continuous Improvement

  • Develop IT operational playbooks and knowledge base documentation
  • Optimize vendor management for procurement and SLAs

What You Bring

Required:

  • 7+ years in IT operations/systems engineering
  • Gaming studio IT experience
  • Expertise in:

Hyper-V virtualization & PowerShell automation

ITSM platforms (ServiceNow/Jira/Slack)

Windows/macOS administration & networking

Scripting (Python/PowerShell)

  • ITIL v4 certification (preferred)
  • Strong problem-solving and cross-functional collaboration skills

Bonus Qualifications:

  • Cloud platforms (AWS/Azure)
  • Observability tools (Elasticsearch, Grafana, Prometheus)

Why Join Us?

  • Own impactful initiatives in a scaling IT environment
  • Work with cutting-edge tech ( DevOps, virtualization)
  • Collaborative culture with global exposure

Job Tags

Remote job,

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