Job Description

Join our growing team in Glenwood Springs and play a key role in shaping Pella’s presence in this thriving market. We are looking for a skilled and customer-focused Service Technician to represent Pella of Denver and Northern Colorado in the field. In this hands-on role, you will be the expert in diagnosing and repairing Pella’s high-quality window and door products, ensuring exceptional performance for homeowners and new construction projects. If you have a strong mechanical aptitude, excellent problem-solving skills, and a passion for customer service, this is your chance to grow with us and make a lasting impact!

Why Pella?

At Pella, you’re part of a legacy of excellence and innovation that has defined our company for nearly 100 years. We’re more than just a window and door manufacturer. We are a community that values your contributions, supports your growth, and invests in your success. Join a team that prioritizes craftsmanship, forward-thinking solutions, and career development. With top-tier benefits, competitive compensation, and ample opportunities for professional advancement, you’ll have the tools and support to thrive. At Pella, you’re not just building a career-you’re shaping the future with an industry leader.

What You’ll Do:

• Deliver Top-Tier Service: Diagnose and resolve performance and warranty issues with Pella windows and doors in both existing homes and new construction sites, ensuring that every product functions at its best.
• Prepare for Success: Keep your stock of products and parts well organized and ready for each service call to maximize efficiency and customer satisfaction.
• Build Strong Customer Relationships: Provide regular status updates to customers, sales personnel, and management, addressing questions, setting expectations, and overcoming obstacles with a commitment to outstanding customer service.
• Ensure Customer Satisfaction: Approach every situation with a service ethic that reinforces Pella’s promise to never abandon our customers, delivering a seamless, positive experience that instills trust in our brand.

What We’re Looking For:

• Experience: At least one year of experience in window installation, in addition to residential construction, remodeling, or home repair. Strong mechanical aptitude and familiarity with construction terminology are essential.
• Communication Skills: Excellent verbal skills, with the ability to handle challenging customer interactions with diplomacy and professionalism.
• Mathematical Aptitude: Ability to calculate dimensions, proportions, and other metrics using basic algebra and geometry.
• Problem-Solving Skills: Resourceful and proactive, with a knack for collecting data, interpreting technical instructions, and solving unique challenges on the job.
• Technical Skills: Proficient in Microsoft Office Suite (Excel, Word) and quick to learn Pella’s proprietary systems.

Help us uphold Pella’s legacy of quality and service! Apply today to make a lasting impact as part of our innovative team.

Physical Demands:

In this field-based role, you’ll be actively engaged, regularly standing, walking, climbing ladders, and performing hands-on tasks. You will need to lift up to 50 pounds and work at various heights to ensure our products are installed and functioning to the highest standards. Reasonable accommodations are available to support all qualified candidates.

Compensation: $26 - $34 per hour (reflecting your experience and expertise) + Annual bonus

Outstanding Benefits to Support Your Success:

• Comprehensive Training: Benefit from extensive onboarding and ongoing training programs to stay ahead in the trade industry.
• Health & Wellness: Enjoy medical, dental, and vision coverage, plus access to Nice Healthcare’s free virtual and in-home care, including mental health support and over 500 free prescriptions.
• Retirement Savings: Company-matched 401(k) plan to help secure your financial future.
• Tuition Reimbursement: Advance your career with educational support.
• Employee Assistance Program: Resources for life’s challenges, available to you and your family.

Schedule:

Primarily Monday to Friday, 7:00 a.m. to 4:00 p.m., with potential for overtime, evening, and weekend duties as needed. Schedule may vary at the Service Manager's discretion.

Location:

This role will have a high amount of field work with limited onsite presence (hybrid)

EEO Statement

Pella Windows & Doors is an Equal Opportunity Employer and supports a diverse workplace free from all forms of unlawful discrimination. All employment decisions at Pella Windows & Doors are based on business needs, job requirements, and individual qualifications, without regard to race, color, genetic information, national origin, creed, religion, sex, sexual orientation, gender identity or expression, marital status, family or parental status, veteran status, disability status, political affiliation or any other status protected by the laws or regulations in the locations where we operate. Pella Windows & Doors will not tolerate discrimination or harassment based on any of these characteristics. Pella Windows & Doors encourages applicants of all ages.

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