Job Description

Role: Sr. SRE (Very Strong Technical SRE)

Location: Seattle, WA

WFO: Mandatory (3 days/week)

Short JD:

1. Job Summary/Role Description (General Information)

• As a Senior Site Reliability Engineer, you will play a critical role in supporting application developers and Operations personnel by providing expert guidance on Application and infrastructure best practices from a reliability perspective.
• Your primary focus will be Observability, toil reduction through automation , and bringing in reliability with an emphasis on solving operations issues.
• Must have at least 5+ years of SRE experience in large programs with a focus on toil reduction, implementation of full-stack observability, and reduction of MTTD and MTTR .
• Must have a good understanding of Site Reliability Engineering (SRE) principles and practices.
• Should be a strong team player and enjoy collaborating with different teams, as well as share knowledge and strive for continuous improvement self and team.

1. Core Skills/Technical Requirements

• Experience with scripting in Python, PowerShell, Bash, Shell, Perl (any one of these).
• Strong experience on one or more Observability tools like Splunk, AppDynamics, Dynatrace, Datadog .
• Experience in Observability Dashboard creation, Synthetic Monitoring, and Real User Monitoring (RUM).
• Experience working on tools like Remedy, ServiceNow, Confluence, Jira .
• Experience in ITSM process including Incident, Problem, and Change management.
• Experience in setting up Service Map/ Distributed Traces in the Observability tool (good to have)
• Knowledge of operating systems like Linux/Windows, including understanding of networking. (good to have)
• Experience in software architecture, distributed systems, and development languages like Java or .Net. (good to have)

1. Soft Skills/Other Requirements

• Should possess strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills along with leadership skills.

1. Key Responsibilities/Duties

• Drive the reliability and performance of client's critical services.
• Drive system reliability and stability through proactive monitoring and automation.
• Implement observability frameworks and SRE best practices, including the setup of SLO/SLI .
• Define error budget as per the SLO.
• Drive a metrics-driven culture using data to measure overall system quality and reliability.
• Provide primary operational support and engineering for client's critical services.
• Manage and participate in on-call incidents.
• Work with users/Ops team to understand issues, develop root cause analysis, and work with the development team for permanent fixes.
• Working on setting up service maps / distributed traces to visualize the entire workflow and analyze the cause of problems/incidents.
• Define, evangelize, and maintain SRE best practices.
• Improve automation, including system's self-healing capability.

Cloud BC Labs Inc is a digital transformation organization aimed at creating seamless solutions for clients to effectively manage their business operations. The company specializes in Business and Management Consulting, AI/ML, Data Analytics & Visualization, Cloud Data Warehouse Migration, Snowflake Implementation, Informatica Implementation & Upgrade, Staffing Services and Data Management Solutions

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