Tech Support Operator Job at Primary Services, North Palm Beach, FL

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  • Primary Services
  • North Palm Beach, FL

Job Description

Join a company leading the way in clean energy and electric transportation. Work a standardized schedule while supporting the world’s largest generator of renewable energy from wind and solar. Gain hands-on experience with next-generation EV charging systems and develop technical skills critical to the future of sustainable infrastructure.

Primary Services is excited to announce the role of Tech Support Operator for our client, a global leader in renewable energy. This position plays a key role in supporting the company’s EV charging customers through both technical troubleshooting and administrative coordination. It’s an excellent opportunity for someone seeking to grow in a high-impact, mission-driven environment.

Responsibilities

  • Manage escalated technical support calls related to EV charger functionality.
  • Diagnose and document troubleshooting steps, ensuring clear resolution tracking.
  • Communicate technical issues and resolutions clearly and empathetically to customers.
  • Schedule and coordinate installation and maintenance appointments for customers.
  • Review customer-submitted photos to validate installation qualifications for EV programs.
  • Maintain accurate and organized records of customer communications and case history.
  • Perform data entry, document filing, and administrative support tasks.
  • Assist in handling complex billing questions and service requests when needed.
  • Support internal operational teams with process improvement insights and customer feedback.
  • Provide guidance to less experienced team members on handling complex support issues.

Qualifications

  • High school diploma or equivalent required.
  • Prior experience in customer service or technical support preferred.
  • Ability to communicate technical information clearly and professionally.
  • Strong problem-solving skills and the ability to manage high-stress situations calmly.
  • Proficiency in Microsoft Office and comfort using web-based systems.
  • Well-organized with strong time management and task prioritization abilities.
  • Familiarity with EV chargers or clean energy products is a plus.

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