Job Description

Public Trust: Other

Requisition Type: Pipeline

Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

Seize your opportunity to make a personal impact as a Technical Editor Associate supporting TSS Knowledge Management as a Service. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

GDIT is committed to strategic workforce planning and cultivating a pipeline of talented professionals for anticipated future needs. While there is not an active opening for this position at this time, we welcome expressions of interest from individuals with experience and qualifications aligned to the Technical Editor Associate role.

Submitting your information will allow us to consider you for future opportunities as they arise. We encourage you to apply if you would like to be considered when positions become available.

Thank you for your interest in GDIT. We value your desire to be part of our team and look forward to the possibility of connecting in the future. 

At GDIT, people are our differentiator. As a Technical Editor Associate , you will help ensure today is safe and tomorrow is smarter. Our work depends on Technical Editor Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals.

HOW THE TECHNICAL EDITOR ASSOCIATE WILL MAKE AN IMPACT:

• Review usage and effectiveness of knowledge management system and knowledge articles
• Update and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction
• Create job aids and SOPs for incident and problem resolution
• Identify reoccurring incidents and requests for prioritization of job aid/SOP creation
• Perform operational duties in support of regulatory, security, and industry practices' compliance documentation
• Coordinates the verification, approval, and processing of document revisions for call center knowledge base
• Track document activity to ensure timeliness and process efficiency
• Conduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders

WHAT YOU’LL NEED TO SUCCEED:

• BA/BS or equivalent years of experience (AS with 2+ years of exp or HS/GED with 4+ years of experience). Bachelor's degree in English or Technical Writing, preferred
• Required Technical Skills : Intermediate skills in the Microsoft Office Suite
• Security Clearance Level : Public Trust, Secret, or Top Secret, dependent on contract. When necessary, interim clearance is required to onboard
• Required Skills and Abilities: Highly organized, analytical, and logical. Quick learner who can develop creative solutions to audience needs
• Location : Hybrid in Bossier City, LA or New Orleans, LA.
• Louisiana residency required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

0 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

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