Job Description

At BCH , we are looking for a highly motivated and skilled Receptionist to join our administrative team. As the first point of contact for clients, visitors, and guests, you will play a key role in creating a positive, professional, and welcoming environment. Your responsibilities will include handling incoming calls, overseeing office mail systems, and supporting various administrative functions. If you have excellent interpersonal, communication, and organizational skills, we invite you to help drive the efficient operations of our Administration Department.

Key Responsibilities:

• Serve as the liaison for the office while ensuring that all clients, visitors, and guests are greeted and provided with excellent customer service.
• Determines the purpose of each person’s visit and directs or escorts him or her to the appropriate person and location.
• Answers, screens, and directs phone calls to staff; takes messages when required.
• Manage office mail systems. Receives mail, documents, packages, manage courier delivery vendors.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material.
• Schedule and coordinate meetings, ensuring all logistics are handled seamlessly.
• Order lunches and arrange catering for meetings and events.
• Manage office supplies, ensuring adequate stock levels and efficient inventory management.
• Oversee printer stations and copiers, ensuring they are always in working order and tidy.
• Send cards and flowers to employees, clients, carriers and vendors.
• Maintain Reception Desk Processes Handbook.
• Maintain BCH Welcome Boards.
• Performs administrative and clerical support tasks such as filing, photocopying, and faxing.
• Assist with building maintenance tasks as needed.
• Performs other duties as assigned.

Required Skills & Abilities:

• Excellent verbal and written communication skills.
• Due to the frequency of external contacts and regular exposure to customers and vendors, excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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