ELSE Regional Manager Americas
As the Regional VP of Operations in the Americas , Electrification Service Division, you will set the operations service strategy with full accountability and management for the US: of Aftermarket Business (Parts, switchgear modernization manufacturing, factory operations), Field and Aftermarket Quality, Customer Care, and Training and Development. As well as indirect management of Canada and Latin America operations (Mexico, Brazil, Colombia, Peru, Chile, Argentina) implementing KPI’s and driving project completion. You will work collaboratively with Local Division Managers in Latin America, Canada and US Operations Managers to drive service growth. Business size: $450m with over 1000 employees. We are seeking someone who has business transformation experience and desires to be hands on in managing plant operations, leveraging their deep knowledge and experience with supply chain and quality management. The work model for the role is remote (#LI-Remote) out of the Cary, NC area. You will be mainly accountable for: - Providing expertise and resources to guide and manage service operations to meet order demand, competencies in service solutions, quality and full accomplishment of operational excellence with superior customer satisfaction. - Ensuring entire Service portfolio is covered and focus on optimized utilization of resources, efficient and cost-effective operational results to limit the cost within the budgeted figures and earn profitable growth with high productivity. - Defining, aligning and continuously improving a customer-focused operations strategy as a member of the ELSE Americas Region organization. Ensures customer focus and retention by delivering superior customer service experiences; relentlessly drives improvement of the customer satisfaction by consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)). - Building and maintaining an effective, capable and high-performing organization through talent development, reviewing organizational effectiveness, driving competence assessments and continuous skill-upgrades. Guides, motivates and develops the organization. Promote sharing of experience and leading practices in AMERICAS region and shares success stories.
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com
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